Senior Product Designer

About ClosedLoop

Historically known as healthcare’s data science platform, ClosedLoop has now also begun to pioneer the use of generative AI to deliver personalized support to patients and providers. With a passion for service and a thirst for revolution, we are dedicated to improving health and wellbeing for people everywhere. Through the use of innovative technology and compassionate support at every stage in patients journeys, we offer solutions for patients directly and for members of their care team.

What sets us apart from the competition is our well-established reputation and history of innovation, excellence, and partnership. Competing in and winning the CMS AI HealthOutcomes Challenge in April 2021 put us on the map by surpassing 300 other contenders (IBM, Accenture, Deloitte, Merck, Mayo Clinic, etc.) to win the $1.6 million grand prize.

We welcomed 2025 with another milestone … Our fourth consecutive year being named Best in KLAS for Healthcare AI. One of our industry’s most prestigious honors, KLAS uses direct customer experience and satisfaction data from interviews by KLAS Research to score healthcare technology companies.

Now on the precipice of more exciting accomplishments and discoveries yet to be realized, we will always be guided by a commitment to do good in order to positively impact the future of Healthcare.

We’re ready to help change the world. Are you? Come join us!

About the Team

Built and based in Austin, Texas, we are a team of “Closers” who are passionate about changing the future of healthcare. With numerous accolades in our trophy case, we have been repeatedly recognized by the Austin Business Journal as a “Best Places to Work” and Built In as a “Best Startups” for our culture and employee-centric programming. 

We believe in empowering our teams to do their best work, offer generous employee benefits that include 100% paid medical insurance for employees and their dependents, flexible PTO, paid parental leave, 401k, and ongoing learning and team building opportunities. We believe that diverse teams are stronger teams and understand that building for the future includes embracing and honoring different backgrounds and experiences. Doing so creates the foundation for our ability to build systems that drive unbiased outcomes.

We strive to create a supportive team high in rigor, with a constant improvement mindset. We believe that teams high in trust innovate faster and better, collaborate more effectively, and love their work more. If this sounds like a place where you can see yourself building for a future that transforms healthcare, we’d love for you to join us!

About the Role

ClosedLoop recently launched Healthy, an AI-powered app that helps people better understand and manage their health. We’re still early — learning quickly, evolving constantly — and looking for a Senior Product Designer to help shape the product into something people trust and love.

You’ll lead design for a core part of the app, partnering closely with your own product manager and a small, high-caliber team. You’ll use research, visual storytelling, and systems thinking to turn complex problems into clear, engaging experiences.

We value thoughtful process, strong collaboration, and a high bar for quality. If you’re a designer who enjoys turning insights into real impact — and wants to help people feel more confident in their health — we’d love to meet you.

Responsibilities

Research & Discovery

• Use multiple tools to conduct generative user research (user interviews, ethnographic observations, diary studies, card sorting, etc)
• Create user journey maps of the main Jobs To Be Done based on our research
• Form design hypotheses that describe potential solutions that could solve identified user needs
• Validate the success of your designs via user testing and other evaluative research methods
• Stay up to date on evolving user expectations and design trends
• Lead various user-centered design thinking exercises, when it’s the right tool for the job.

Execution

• Design products that users love, and that help achieve business goals
• Lead the ideation of potential solutions that could solve the problems identified by product management, in collaboration with your PM and engineering partners
• Together with your product management and engineering partners, participate in all aspects of sprint planning, execution, and ceremonies
• Own all phases of the design process, from ideation to prototyping to high fidelity visual and interaction design execution
• Working with, and contributing to, an scalable and shared design system
• Collaborate closely with product managers, engineers, data scientists, and others to design new features and enhance existing onesCollaborate with product management to test new ideas, and translate user research and testing into actionable product recommendations
• Be curious about any user behavioral data and metrics that can inform design decisions and product roadmap.
• Partner with Product, Marketing, and the executive team on brand design and execution

Required Experience:

• 5+ years of experience designing consumer digital products (mobile preferred)
• Proven track record finding product market fit for a consumer product
• Demonstrated measurable success as product designer for a consumer mobile app
• Contributes value through strategy and execution
• Strong problem solving skills
• Delivers results in a fast-paced environment
• Outstanding written, verbal, and visual communication
• Deep understanding of discovery techniques to identify and test hypotheses and assumptions
• Good judgment and awareness of when to stop and pivot to something else
• No ego; you receive and give feedback in stride

The Fine Print:

• We have a strong preference for individuals based in our Austin, TX headquarters who are comfortable with our in-office work culture. We offer relocation assistance to new employees relocating to Austin.
• At this time, ClosedLoop is unable to provide visa sponsorship. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.
• A few words on our approach to recruiting: We will never ask an applicant for sensitive or personal financial information during any stage of the recruitment process. We advise all applicants seeking employment with ClosedLoop to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing ClosedLoop should email hr@closedloop.ai