In The Loop – Doug Blackwell

In this installment of In The Loop, ClosedLoop's thought leadership series, Carol McCall, Chief Health Analytics Officer, and Doug Blackwell, formerly the CIO of Horizon (Blue Cross Blue Shield New Jersey), discuss the biggest challenges in wrangling healthcare data, data interoperability, the impact of AI, and much more. In this conversation, they delve into a breadth of topics, including:

  • How HCOs can overcome resistance to change and antiquated systems
  • How improving patient/member experience became vital to success
  • How successful health plans are approaching AI and examples of impact
  • How Doug would advise mid-sized plans to approach AI

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Doug is a strategic advisor to ClosedLoop among other companies and helped to found and guide Abacus Insights. Previously, he was the Senior Vice President and Chief Information Officer for Horizon Blue Cross Blue Shield of New Jersey (BCBSNJ), the largest health insurance company in the state. Before joining Horizon BCBSNJ, Mr. Blackwell served as Senior Vice President for Remote Application Hosting Services, a division of the Allscripts/Eclipsys Corporation. Prior to that he was the SVP for Service Operations IT at CIGNA Corporation and held several Senior IT positions during his 5 year tenure there. In addition, he held executive positions at several software companies including SVP of Operations, VP of Operations and Client Delivery, and VP of Global Operations.

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